Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs correcting, or want to suggest a topic we haven't covered yet, this page explains the best way to reach us and what happens once you do.
How to Contact Our Team
Email is the most direct route to us. Every message is read by a real person, and we aim to reply within two working days. You can reach us at [email protected].
To help us respond quickly, it's worth including a few details upfront: what your message is about, which page or casino it relates to (if any), and what outcome you're hoping for. The more context you give us, the faster we can get you a useful answer.
What You Can Write to Us About
There's no wrong reason to get in touch. The most common enquiries we receive fall into these categories:
- Content questions — If something in our free spins comparisons, bonus breakdowns or casino write-ups isn't clear, ask us to explain it.
- Accuracy and corrections — Casino offers change frequently. If a bonus figure, term or piece of information looks out of date, please flag it. We take accuracy seriously and review every report we receive.
- Suggestions for coverage — Is there a Canadian casino, payment method or bonus type you'd like us to look at? Reader suggestions genuinely shape the content we produce.
- Editorial and partnership enquiries — If you represent a brand and would like to discuss how we work, please introduce yourself and describe what you have in mind. We review all enquiries, though we cannot guarantee a response to every commercial approach.
- Responsible gambling concerns — If you or someone close to you is experiencing difficulties related to gambling, mention it in your message and we will point you to appropriate support resources available in Canada.
- Technical issues — Broken links, pages that won't load, or anything else that seems wrong with the site — let us know and we'll look into it.
What to Expect After You Send a Message
We don't use auto-replies as a substitute for a real response. When your email arrives, it's reviewed by a member of our editorial team — someone who has actually read what you wrote and can give you a considered answer.
Our usual turnaround is two working days. During periods when we're updating a large volume of content — particularly when casinos revise their welcome offers — it may take a little longer. We will always follow up; if you haven't heard back within five working days, a brief follow-up email is welcome.
About the Content on This Site
Online Casino Canada is an independent comparison site covering free spins offers, welcome bonuses and casino options available to players across Canadian provinces. Our reviews are based on research and editorial assessment — we do not accept payment to improve a casino's ranking or editorial rating.
The casinos featured on this site are reviewed by our editorial team, currently led by Victoria Ellis. Ratings reflect factors such as bonus value and conditions, game selection, payment options and overall player experience as assessed through our research process. Where commercial relationships exist between this site and listed casinos, that is disclosed clearly on the relevant pages — it does not determine where a casino appears in our rankings.
If you'd like to understand more about how we assess and rank casinos, or how free spins offers are evaluated, the answer to that question is usually a good candidate for an email to us.
A Word on Responsible Gambling
We cover online casinos and gambling-related content. If anything you've read here has raised a concern — for yourself or someone else — please get in touch and we'll help direct you to the right support. Canada has a range of provincial and national resources available, and we're happy to point you toward them.
We Value Honest Feedback
This site exists to help Canadian players make informed decisions about where to play. Reader feedback — including criticism — is one of the ways we stay honest and useful. If something we've published has misled you, understated a risk, or simply got a fact wrong, we want to know about it. We'd rather correct a mistake than leave it standing.
Thank you for taking the time to visit this page. We look forward to hearing from you at [email protected].